A business strategist, human behavior consultant and customer service expert Kevin Thompson ignites the hidden passions of his clients to be more successful at work. Kevin specializes in helping clients identify and embrace their talents, strengths, maximizing their productivity and empowering them to provide exceptional customer service. He leverages more than 25 years of experience in leadership and management, inspiring staff and leaders to travel the path of excellence.

Acknowledged for transforming a unionized staff of 50 with mediocre customer service skills to be the leading department for customer service in the organization, Kevin has demonstrated expertise that he wants to share with your organization.

Kevin trains and coaches in a style that entertains as well as informs which allows him to engage the audience with a message that is memorable and easily shared. Developing customized trainings and coaching which are interactive, engaging, thought provoking and memorable is Kevin’s forte. His ability to connect with any audience combined with his knowledge of human behavior, process improvement, customer service and management experience enables Kevin to provide innovative customized trainings.

An author and eight time award winning professional speaker Kevin has been honored by Toastmasters International (a communications and leadership organization) as a distinguished communicator and leader. He was a district speech contest winner for two consecutive years in a pool of more than 5,000 people in New York and New Jersey. A graduate of Rutgers University with a Masters in Public Administration, a Six Sigma Black Belt in process improvement, a member of the National Honor Society for Public Affairs & Administration, with an undergraduate degree from Tufts University Kevin is focused on helping to take your organization to the next level of service excellence.